• Effective Business Communication – Master professional communication, report writing, and presentation skills.
• Understanding the Business Environment – Learn about market dynamics, economic trends, and regulatory frameworks.
• People Management & Leadership – Develop leadership, team management, and motivation strategies.

• Customer Service Excellence – Learn to handle customer interactions and build lasting relationships.
• Business Finance Fundamentals – Understand budgeting, financial planning, and key financial concepts.
• Marketing Principles & Strategy – Gain insights into consumer behavior, branding, and digital marketing.

The qualification is delivered face-to-face, through lectures, tutorials, seminars, distance, online by approved centres only.

All units are internally assessed by the center and externally verified by OTHM. Assessments are criterion-referenced, focusing on the achievement of specified learning outcomes. To pass a unit, learners must provide evidence demonstrating that they have met all learning outcomes and assessment criteria.